After measuring and ordering, the new shoes have arrived! Amidst the excitement, it is important to take the time to check the new shoes' fit before letting your child run off and show off the new shoes!
Ensure your child is wearing the correct thickness of socks or tights for the new shoes. These should not constrict the toes causing them to curl, so please pull a little at the tights to give the toes enough space to stretch to their full length. Remove all packaging from shoes and open any buckles, riptape or laces, so that the shoes are really fully open.
Your child should be seated with feet on the ground. You can now slide the shoes onto both feet; sometimes you have to help the feet in gently, but it should go on naturally without force. If you have difficulties getting in boots or ankle shoes, a high in-step may be the cause and lower cut shoes will be more suitable. Close the shoes by adapting the fastening; it should stay firmly on the foot without constricting it. Ask your child to stand up straight and look straight, weight evenly balanced on both feet. You can now start to check the fit of the shoes.
To check whether the width is correct, move your thumb and index finger along the sides of the shoes and gently push inwards. The leather should give a little. If the leather does not move at all and you can feel the contour of your child's feet pressing against the leather, then the shoes are too narrow. Please refer to the product description of the shoes you bought as we indicate the suitable foot widths for each style. We are happy to assist you in finding shoes with a wider fit.
Having measured your child's feet and chosen the shoe size according to our size chart, you can now verify that the inner length of the shoes is correct. Place one hand on the shoe and gently push down the toes to their full length. With your other hand you can feel the left space between the longest toe and the tip of the shoe. There should be about a thumb´s width at the front of the shoe. This space is needed for a healthy growth and a natural heel-to-toe movement foot when walking. If you feel one shoe has a little too much growth space due to different feet lengths, then try to add a simple insole in that shoe only to make up for the difference. In a few weeks, try the shoes on without insoles as the feet might have outgrown the need for insoles.
Run your thumbs along the top of the shoes, below the instep, and verify that the shoes do not sit too tight by gently pressing. The leather should move a little. If the leather is tight and does not move and you can even feel the feet pressing against it, then the shoes are too narrow and the feet do not have enough space. If you can push the leather together to a fold, then the shoes are too wide. For the latter case, a pair of insoles can help to fill the space.
Check that the shoes do not touch and rub against the ankle bones. The cushioned topline can touch the ankle as it is soft and designed as a comfortable ankle support. If you feel the topline is too close to your child's ankle, you can add an insole into the shoe, this does the trick and lifts up the feet a little. Just make sure that your child still has enough growth space with the added insoles. You need to verify this again in a few weeks.
Now ask your child to walk. The shoes should neither trip nor slip up and down the heel. If this does happen, try and fasten the shoes a bit more. If this does not help, the shoe size is a little too big. If you have measured the feet lengths before ordering and the size chart showed that the smaller size was too small, then your child is currently between two shoe sizes. In this case we recommend insoles in the shoe(s) that slip(s). This will make up for the extra space. In a few weeks, try the shoes on without insoles as the feet might have outgrown the need for insoles.
If your child has been wearing trainers, sandals or canvas shoes for a long time, going back to leather shoes can seem a bit strange to little feet! To get used to the new shoes, please allow your child to wear them a little before wearing them from morning to evening.
Please remember: Children do not always grow evenly but in fits and spurts. You should therefore measure your child's feet regularly: until the age of 3 years old: every 6-8 weeks; from 3-6 years old every 2-3 months, thereafter every 3-4 months.
We are very happy to assist you with fitting your child´s new shoes. Please call us if you have any doubt or question: 0044/207/ 8133 6641 or you can email us: [email protected]
In the event that the pair of shoes you have received does not fit and you would like to exchange or return it, please read our delivery & return policy. You have 365 days to exchange non-sale products from us and 14 days to return your shoes. And we will refund your purchase within 24h upon receipt of your return parcel.