FREE UK delivery from £65 and FREE UK returns

Product was successfully added to your shopping cart.

Delivery and Returns

To make your shopping experience with Menthe et Grenadine as agreeable as possible, you will find on this page all you need to know about our delivery, payment, gift wrapping, return and exchange services.

Delivery

FREE DELIVERY to the UK on orders from £65 and FREE RETURNS for the UK

FREE delivery to France, Belgium, Austria, Germany, Ireland, UK, the Netherlands, Luxembourg, Liechtenstein and Denmark on orders from £75 

Our standard delivery cost to the UK is £4.90 and to Europe is £8

The standard delivery to Switzerland and the rest of the world is £18

We ship with a tracked service from DPD. Orders placed before 13:00 are to arrive with UK customers within 2 working days, with mainland EU customers within 3 working days and with customers of the rest of the world within 7-10 working days. Please note that working days do not include Bank Holidays and weekends.

Payment

We except the following debit/credit cards: MasterCard, Maestro, Switch, Visa, Visa Electron, Visa Debit, American Express, Solo and Delta. We will neither have access nor store your card details.

You can also use your Paypal™ account for a secure express checkout. Again, we will not have access to your Paypal account or account details.

Returns

We offer a free tracked return service for our UK customers. Any products purchased from us can be returned within 14 days of receipt of your parcel. Return the products in new, unworn and unused condition, in their original boxes and packaging. Please follow our returns procedure:

  1. Visit our Royal Mail Return Portal and print your return label.
  2. Bring your parcel to your nearest post office.
  3. Your Royal Mail return parcel will take up to 3 working days to arrive with us and then 3-4 working days to be processed for a refund. You will be notified about your refund via email.

Exchanges

We regret but we are unable to process exchanges. Please use our free UK return service to return any products you would like to send back. Any products purchased from us can be returned within 14 days of receipt of your parcel. They must be in new, unworn and unused condition, in their original boxes and packaging.

  1. Simply place a new order online for the new size or style.
  2. Return the shoes in the wrong size. Please follow our return policy below.

Cancelling an order

You have the right to cancel your order, but please be quick as we ship within 24hrs! Please follow our return policy if goods have been shipped.